Privacy Policy

Feistritzer Heating & Air Conditioning (“we”, “us”, “our”) respects your privacy. This policy explains what information we collect through our website and related services, how we use it, and the choices you have. It applies to feistritzerhvac.com and related Feistritzer online properties.

Information We Collect

We may collect:

• Contact and service details you provide — name, phone, email, service address, and the content of your request when you call, email, text, or use our forms.
• Appointment and account information needed to schedule, perform, invoice, and follow up on HVAC work.
• Technical and usage data such as pages visited, approximate location derived from IP, device/browser type, and referring URLs — typically via cookies or similar technologies (see Cookies & Analytics).
• Communications preferences, including whether you opted in to SMS or other marketing messages.

How We Use It

We use personal information to:

• Respond to inquiries and schedule or perform service
• Provide estimates, invoices, warranties, and account support
• Send service-related messages (and marketing only where permitted and opted in)
• Improve our website, measure performance, and maintain security
• Comply with law, licensing, and insurance requirements

We do not sell your personal information for money. We do not share personal information for cross-context behavioral advertising in a way that would require a “sale” or “share” under California law without providing an opt-out — see Your Rights & Choices.

Cookies & Analytics

We use necessary cookies for security, accessibility, and core site behavior. We may also use analytics cookies (for example Google Analytics via Google Tag Manager) to understand how the site is used. Non-essential cookies are on by default for U.S. visitors and can be turned off at any time through our consent banner.

• Use Do Not Sell or Share My Personal Information in the site footer (or the consent banner) to accept, reject, or customize analytics cookies at any time.
• If your browser sends a Global Privacy Control (GPC) signal, we treat it as a binding opt-out of non-essential cookies and sale/sharing of personal information for analytics/advertising purposes.
• Details also appear in our Terms of Service. For questions, call (859) 236-0850.

SMS / Text Message Terms

If you opt in to receive text messages from Feistritzer Heating & Air Conditioning, message frequency may vary and message/data rates may apply. Reply STOP to opt out at any time, or HELP for assistance. Consent to receive texts is never a condition of purchase and is not required to submit a service request form. You can also opt out by calling (859) 236-0850.

Sharing

We share information only as needed with service providers who help us operate (for example scheduling, hosting, payment, financing applications, or analytics processors), with manufacturers when warranty or product registration requires it, and when required by law or to protect rights and safety. Providers are expected to use information only to perform services for us.

Your Rights & Choices

Depending on where you live, you may have rights to:

• Request access to personal information we hold about you
• Request correction or deletion
• Opt out of marketing emails or SMS (STOP / unsubscribe / call us)
• Opt out of non-essential cookies and certain “sale” or “sharing” of personal information

To exercise these rights, call (859) 236-0850, email [email protected], or write to us at the address below. We will not discriminate against you for exercising privacy rights. Authorized agents may submit requests where law allows — we may need to verify identity.

Your Privacy Choices

Your California Privacy Rights — Do Not Sell or Share My Personal Information

California residents have rights under the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA). Anyone may use the opt-out tools on this page regardless of where they live.

Categories we collect and the tools involved. Through this website we collect identifiers and contact details (name, phone, email, service address) when you submit a form, text, or call us; commercial information about your service request; and internet activity such as pages visited, device type, and approximate location. The third-party tools that process this activity are Google reCAPTCHA (form protection), Google Fonts, the Google Maps embed on our contact and service-area pages, and the Podium web-chat widget. Website analytics and advertising measurement — Google Analytics 4, Google Ads conversion tracking, Microsoft (Bing) Ads, ClickCease click-fraud protection, SearchKings campaign tracking, and CallTrackingMetrics call tracking, loaded through Google Tag Manager — run by default for visitors in the United States under Google Consent Mode; you can turn analytics and advertising cookies off at any time with "Reject non-essential" in the consent banner or the footer link below, and we honor Global Privacy Control. Visitors in the EEA, UK, and Switzerland are asked before any of these cookies are set.

Sharing disclosure. We do not sell personal information for money. Advertising cookies, when enabled, may constitute “sharing” for cross-context behavioral advertising under the CPRA. You have the right to opt out of that sharing.

How to opt out. Use any of these methods — no account required:

• Click “Do Not Sell or Share My Personal Information” in the footer of any page and choose “Reject non-essential” in the consent banner.
• Turn on Global Privacy Control (GPC) in your browser. We treat the signal as a valid opt-out of sale or sharing for that browser.
• Email [email protected] or call (859) 236-0850 and ask us to opt you out.

Right to know, delete, and correct. You may request access to, correction of, or deletion of your personal information by contacting us at the email or phone above. We verify requests using information we already hold and respond as required by law. An authorized agent may submit a request for you; we may ask for signed permission and identity verification where permitted.

Non-discrimination. We will not deny you service, charge a different price, or provide a different level of service because you exercised any of these rights.

Requests go to Feistritzer Heating & Air Conditioning, 105 Man O War Dr, Danville, KY 40422. The “last reviewed” date at the top of this page is the date this policy was last updated.

Retention & Security

We keep personal information only as long as needed for the purposes above, for warranty and business records, and as required by law. We use reasonable administrative, technical, and physical safeguards; no method of transmission or storage is 100% secure.

Payment security. We do not collect or store credit card, debit card, or other payment card numbers on our website. Financing applications (for example through GreenSky) are submitted directly to the financing partner’s own secure application page, and any project payment is handled by your technician or our office, or through the payment processor’s own secure, hosted payment page or terminal — never typed into a form on this site.

Children

Our website and services are directed to adults and property decision-makers. We do not knowingly collect personal information from children under 13. If you believe we have, contact us and we will delete it.

Contact

Feistritzer Heating & Air Conditioning
105 Man O War Dr, Danville, KY 40422
Phone: (859) 236-0850
Email: [email protected]

Last reviewed: 2026-09-18. We may update this policy from time to time; the reviewed date at the top of this page will change when we do.